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Returns
and Warranty Policy
Because our
cages are hand made, from the finest materials, we rarely have to
deal with warranty issues. Our policy is to promptly and
enthusiastically repair or replace at our option any product that is
defective in materials or workmanship. You return the product to us,
and we will pay for the shipping back to you. Naturally, netting
products do incur normal wear and tear, and normal wear and tear is
not considered a defect.
If the product isn't defective, but you change your mind, we will
still accept returns on stock items. For custom orders we can't accept returns, nor can we accept order cancellations
after we have cut the netting. Stock items must be returned to us
within 15 days and the product must be unused. We will reimburse
you for the price you paid less a nominal 15% restocking charge.
Naturally we don't reimburse your shipping charges.
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